Refund & Exchange Policy

At Toy Territory, customer satisfaction is our top priority. If you receive a damaged, defective, incorrect, or incomplete order, we offer a 24-hour Return & Exchange Policy to ensure a smooth shopping experience.

Reporting an Issue

If you experience any issue with your order, you must report it within 24 hours of receiving your parcel.

To request a return or exchange, please email the following information to:

Email: info@toysterritory.com

Required Information

Order Number
Customer Name
Description of the issue
Clear photos or an unboxing video showing the problem

Important: Return and exchange requests will only be accepted through info@toysterritory.com.

Requests submitted through:

WhatsApp
Facebook Messenger
Instagram Direct Messages
Any other social media platform

will not be processed by our Return & Exchange Department.

Return & Exchange Eligibility

A return or exchange may be approved if:

The item was received damaged (proof such as an unboxing video or clear photos is required).
You received the wrong product.
Your order is incomplete or items are missing.

All claims must be submitted within 24 hours of delivery.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

Opened Beauty & Makeup Sets
Used Water Toys
RC Vehicles or Drones damaged by misuse
Items with missing parts or original packaging
Sale or promotional items

These products are sensitive to handling and cannot be verified once opened or used.

Condition of Returned Items

If your return or exchange request is approved:

The product must be returned in its original packaging.
All accessories, manuals, and included items must be returned.
The product must be unused and free from signs of misuse, damage, or excessive wear after delivery.

Refunds

Once we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed within 7 working days using the original payment method where possible, including:

Bank Transfer
JazzCash
Easypaisa
Other approved payment methods

Sale & Promotional Items

Products purchased during sales, promotional campaigns, clearance events, or at discounted prices are not eligible for refunds, unless the item received is damaged, defective, or incorrect.

Return Shipping

Customers may be responsible for the cost of returning products unless:

Toy Territory shipped the wrong item.
The item was received damaged or defective.

Return Address

Toy Territory
Saman Zar Colony Wandala Diyal Shah
Shahdara, Lahore, Pakistan

Contact Us

If you have any questions regarding our Refund & Exchange Policy, please contact us:

Toy Territory

Address:
Saman Zar Colony Wandala Diyal Shah
Shahdara, Lahore, Pakistan

Phone: 0342-4007799